Bright Heart adheres to The Tutors’ Association (TTA) Code of Professional Practice for Organisational and Individual Members:
Organisational and Individual members:
- Shall conduct their business at all times in such a way as to bring credit to the tutoring profession and to the Association.
- Shall take no action that deliberately injures the business, reputation, or interest of fellow member organisations, other than activities accepted as normal competitive business practice.
- Shall, at all times, act honestly in their professional dealings with clients (actual and potential), tutors and employees.
- Shall provide their tutors, with an appropriate and fair contract in respect of the assignment(s) they are about to undertake.
- Shall ensure that they or their tutors are suitably qualified for the assignment allocated to them.
- Shall ensure that where the tutor is tutoring children that the tutor holds a current DBS certificate. Current is defined as not more than three years old.
- Shall when collecting monies on behalf of self-employed tutors acknowledges that the member is required to use all endeavours to collect funds from the client promptly and accepts that it has a duty of care to protect the tutor from delay or shortfall in payment. Organisational Members have the option to exercise their discretion and pay a tutor even in the absence or delay in payment from
a client and should consider suspending tuition if there is any unreasonable delay by a client in paying an account by its due date. An Organisational Member is entitled, however, to take into account any issue raised by a client over the quality of the tuition provided by the tutor in exercising that discretion.
- Shall ensure that there are proper and appropriate feedback procedures between the client, tutor and the organisation.
- Shall protect their tutors from any client behaviour deemed unreasonable or simply malicious.
- Shall not, knowingly or recklessly, disseminate any false or misleading information, either on their behalf or on behalf of anyone else.
- Shall keep up to date with developments in tutoring pedagogy and practice, curriculum and qualifications in order that they might diligently support the professional practice of tutoring.
- Shall respect the confidentiality of all business information which comes into their possession, except from those persons entitled to receive it and unless it is illegal to do so.
- Shall promote and seek business in a professional and ethical manner, being careful to avoid creating any unhealthy dependencies by suggesting a need for tutoring where no such need exists; accurately informing prospective clients as to the level of qualification and experience of tutors assigned them, and their location; and giving them a clear understanding of the workings of any assessment tools used.
- Shall not claim the Association’s endorsement in connection with any activity unless it has its prior written approval to do so.
- Shall have regard for, and comply with, all the relevant laws of the country in which they are operating.
- Shall observe this Code as it may be expanded and annotated and published from time to time and brought to their attention in TTA communications by the Ethics Committee.
- Shall be subject to the complaints procedure and the authority of the Association’s disciplinary committee.