How It Works

We provide a personal service that is professional and transparent to give you peace of mind at every step of the journey.

Step 1

Make an enquiry

Please let us know how we can help you. We will briefly discuss your requirements to ensure we can help.

Step 1
Step 2

Receive a free consultation

We provide a free consultation. This is usually over the phone, but can be in person if you prefer.  Consultations help us understand your child’s unique needs and learning preferences to properly match them with an appropriate tutor. 

Step 2
Step 3

We provide a well-matched tutor 

Following the consultation, we will recommend a tutor that is a great fit for your child. If we are unable to match one of our quality tutors with your specific needs, we will let you know and discuss the best way forward.

Step 3
Step 4

Register for a free lesson 

Register with us for life-long family membership. The tutor will then contact you to arrange a free 1-hr lesson (the tutor is still paid). If you are not entirely happy following this lesson, you can request a new tutor or cancel your membership and receive a refund of the registration fee.  

Step 4
Step 5

Book tuition 

Book a lesson package for 4 or more hours of tuition. We can help structure your tuition program, but use your lesson package as you like. Lessons are typically 1 to 2 hours long and usually take place in the home. A parent or legal guardian must be present during tuition. 

Step 5
Step 6

Receive heart-based tuition

Tutors apply our heart-based approach to help realise your child’s potential. This focuses on the unique needs of each student, while building rapport and confidence.  Tutors are carefully screened and receive training from nasen and Bright Heart.  Tutors are incentivised to provide quality tuition and ongoing lesson feedback. We monitor all lesson feedback and are available to discuss any of your concerns.

Step 6

Make an enquiry

Fill in your details and we will be in touch to discuss your needs

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